My thoughts exactly. They got back to me on twitter, saying the following... "You can contact the support team for RMAs via the link below. https://account.coolermaster.com/LogOn.aspx However, due to the pandemic, our US staff is working from home and unable to reply to support tickets as quickly as normal and unable to get restock on inventory to send out for RMAs."
I understand COVID-19 making a lot of things difficult right now, but the least they could have done is SAY something. There was, and still is, absolutely nothing indicating that there will be delays.