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About Moonstar

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  1. We are in an international pandemic which has claimed almost 500,000 lives...126,000 of which were in the US alone. That is in 6 months. Simply put, this degree of panemic is something no company could not have been prepared for.
  2. They are still operating at minimum 90% from home. Also, with COVID cases increasing again, the delays cannot be helped. This is just on the work-force side. You also have to consider delays in stock as well. Right now, shipments from China, where the main manufacturing plant is, are at least 1-2 months behind schedule. An international Pandemic isn't really something anyone could have expected, and I'd honestly prefer Cooler Master focus on keeping their employees safe than anything. A human life isn't worth endangering over a computer part...I am not sure who else would agree, especially since not everyone has access to spare PC parts like I do through my workplace. But It has been a month since my RMA was approved, 24 days since it was received. The turn around they gave me was the default 7-10 days, but, again with 2020 being the RL game of Jumanji, I pretty much knew 7-10 weeks would be more likely. Speaking of which...we are 4 days away from surviving Level 6 of Jumanji...are you all ready for Level 7?
  3. They've had my dead MWE for a few weeks now. Honestly, I'm in no rush as the 620W 10+ year old Corsair I borrowed from work is doing the job perfectly. For others I know it is worse...but things to consider is that these units are made in China which was impacted on an extreme level...not only because of thew month plus where entire factories were shut down, but also because of the fact a majority of the exports are delayed by 2-3 months. Given the activity here on the forums over the last year, the MWE series original release seems to have a very high failure rate. With that, if the cause has been determined, any on-hand stock would have been most likely returned to the manufacturing plant to be revised prior to shipping out for distribution and sales. Those of us who will be getting replacements through the RMA have a chance of getting the initial release, but will most likely get the revised system with the fail-source hopefully repaired/revised/removed. But, again, longer RMA times due to this plus the international pandemic. 2020 is like a gift no one wants but everyone gets.
  4. It took them over a week to reply to my initial help request. The RMA ticket took a few days as well. Right now they are still working a skeleton crew due to the pandemic.
  5. did you receive an email like this: Dear NAME, Your RMA application has been approved. Please print the required RMA Request Form from CM Fanzone and attach it to the outside of the shipping box in order for us to process your replacement in a quick and efficient manner, otherwise your RMA could experience delays. Please note that it can take up to 2-3 business days for your RMA to be received after arriving at our warehouse. The replacement product will ship out within 7-10 business days after your RMA has been received. Be sure to package the product securely (preferably in its original packaging) and ship it POSTPAID*. Your dealer or Cooler Master will not be responsible for damage due to shipping. During the warranty period, your product will be repaired or replaced without charge, excluding shipping and handling. To ensure your RMA arrives safety to our Service Center, we suggest obtaining tracking confirmation from your shipping carrier. Please ship out your RMA item within 30 days from the approved date. Otherwise this RMA number will be invalidated after 30 days. Your RMA number is XXXXXXXXXXXX Please ship the package to the following address: Cooler Master RMA Dept. 2929 E. Imperial Highway Suite 110 Brea CA 92821. Phone: 1-888-624-5099 If you require access to your RMA number, please login to Fanzone. The Cooler Master Team *Note: Customer pays for the shipping of product back to Cooler Master. Cooler Master pays for shipment of replacement back to Customer. It is up to customer what type of shipping they choose to ship the product to Cooler Master.Product just needs to be packaged as to not be damaged in shipping.
  6. The extension kit is made to add on to your existing cables. Unfortunately, very few cable modding groups have released sleeved cable kits to replace the defaults. Also, if you haven't had yours long, a heads up...that model seems to have the tendency to die in 6-12 months.
  7. If you aren't overclocking, you won't need to plug in the 4pin, only the 8pin. On the newer boards, the additional 4/8pin is for those shooting to OC their CPU above the standard 8pin 12v threshold. Just curious, what MB are you using?
  8. Mine died in 10 months. It is starting to appear the MWE series only has a 6-12 month lifespan. I am looking at a Corsair RM750x to replace my dead MWE 750 Gold. The worst part is CM seems to take a long time to respond to tickets...even outside of the COVID19 limited hours.
  9. Well it has been over a week and they haven't responded to my Support Ticket so I am just going to buy a different PSU. Got a response and RMA approved. Sending it off today.
  10. So yeah, long story short: old rig got stolen, built a new one. Chose a CM MC500P and CM MWE 750 Gold for the baseline. That was the end of July 2019. Here it is mid May 2020, and the MWE 2020 is shot. My system would turn off as soon as I would start anything that would cause high power would think 750W would be enough for a ASRock x470, Ryzen 5 2600X (no OC), and ASRock RX 590. I pretty much guessed bad PSU from the start, putting in an old Corsair 620 semi-modular unit helped me prove it. I opened a ticket on Wednesday, updated it yesterday. So I'm curious should I even bother with an RMA, especially with the number of issues the MWE series seems to be giving these days, or just buy a different PSU...maybe one with CableMod custom cable support. Thoughts/Suggestions?
  11. Currently I am running the 3x 140mm stock fans as intake with a single 120mm exhaust fan. I was thinking of getting a set of the MF140R Airflow fans, but at the same time wonder if there would be a better solution. Personally I would love fans that can inter-connect so I only have 1 header to go from the fans to my MB. The only 140mm set I have found to offer this are the InWin Crown ARGB fans. Anyway, the major reason behind this is my temps spike high while ASRock RX 590 hitting 75C and Ryzen 5 2600X hitting 60C within minutes. I believe the lack of airflow (exhaust wise) could be the culprit. Any suggestions are greatly appreciated.
  12. I when my old system was stolen recently I started looking for my next one. I have never used Cooler Master, my previous case being a personally modified Thermaltake Overseer, so was going in blind. The case I chose, the MC500P, was a great choice for me because of the options it supports. My new build is very clean, with this case giving excellent cable management right out of the box. My first issue is I had originally wanted to mount my two Team Group Vulcan Z SSDs in view so that the RBG lighting would reflect off their chrome trim. I found this difficult, however, due to the positioning of the SSD trays on the PSU shroud. The PSU and SATA cables end up touching my motherboard when I tried to mount them in view, so I opted in the end to mound them behind the MB Tray. It would've been nicer to have a little more room, however, this is still a wonderful case. The second issue I have is one that any builder expects...the stock fans are okay but not great. I am still deciding on what I want to replace them with...the MF120R or the SF120R. I have the Hyper 212 Phantom Gaming with the SF120R and like the look...but they are difficult to find compared to the MF120R RGB kits. Not a big deal right now, just thinking about the future. So my rating on it is a definite 10/10. It has the functionality and looks I want.
  13. Just tried it...the answer is yes!
  14. Curious, can you directly connect the 12V RGB header on the SF120R RGB and control it through the RGB header on a motherboard? My board is the ASRock X470 Taichi, cooler is Hyper 212 Phantom Gaming. Thank you.