MS120 mouse not working at times

[MS120 mouse not working at times]

have the same mouse not even 4 months old and the scroll wheel super loud and squeky

[How long does RMA take? been over 2 weeks since they got my Keyboard?]

I Had to RMA my keyboard and they got it about 2 weeks ago and said they would send me out a new keyboard and its not been sent yet? is it normal to take this long seems like a really long time I had to RMA stuff before and its always been really fast to get it back the place is only like a 1.5 hour drive from me too its weird?