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About kpattermann

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    LED Head
  1. kpattermann

    Parts Request System still down?

    Wow, 24 hours after my post, my request is showing Replacement Shipped.
  2. I've been trying to get a replacement fan for my ML240L RGB since early September. The Parts Request button was not showing, so I tried an RMA request, followed by a phone call to customer service and live support chat. Both chat and customer service said the parts request system was down. Seems like a long time for a tech company to have a system down. Does anyone know when this system will be back up?