Oh and here is how that conversation went:
is anyone there
What can we help you with Thomas?
well i have sent in an rma repaire for the second time 3 weeks ago, when i check the statuse for the last 2 weeks it says action completed and i am very frustrated becuase this method of contact seems to be the only way i can get ahold of somone at coolermaster. Needless to say i am not a satisfied customer any longer
What's your ticket number?
are you still there (at this point i was waiting for 10 min)
Ah, you're in Canada. The Canadian team doesn't have a lot of inventory right now and they are waiting on a shipment of product to arrive. Your RMA request is scheduled for the next round of shipments once inventory has arrived.
see this was the issue with the last rma i had done and i waited a month and a half, this is not acceptable at all
so is there an ETA for this shipment
The Canadian RMAs are handled by a 3rd party company, so I don't have an ETA.
Well I guess this makes the decision for me whether or not I go with coolermaster for my build in a few months
Sorry you feel that way. Good luck with your future build and have a great day!
Chat conversation ended
now if this is the customer service that your company ways to provide then i will be very happy to purchess my build parts from another case provider as i was considering purchessing a 25th aniversery cosmos 2 case as i already have one of the originals and really enjoy it (such a shame really)