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About Lucas

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    LED Head

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  1. Lucas

    Parts missing from box

    I've had a very similar experience recently. Picked up a HAF X from Newegg and once it arrived I noticed that it was missing all the screws and standoffs that were supposed to be included. I submitted a ticket on Dec. 30th and I've even tried contacting their Twitter and Facebook, still no response. This is honestly one of the worst customer service experiences I've ever had. Can't imagine I'll ever buy another Cooler Master product after this.