My cooling fan broke about 5 weeks ago for unknown reasons. It was under warranty so I mailed it in. They said it would take about 10 days for them to ship out a new one after receiving the old one. 10 days alone seemed a little long to ship out a fan, but I said, "whatever". 10 days go by, then 15 days. I get in an online support chat with a representative asking where my fan is. They said there are delays, but they will ship it out next week. That next week, nothing. The week after that, last week, I get into another chat with a representative. He said, "I'll make sure it is shipped out this week." Well it's a new week and still no notice about my RMA.
If I knew I was going to be waiting a month (and what seems to be probably more) I would have throw away my water cooler and bought a better one that doesn't break after 8 months.
The products are good, when they actually work and when I'm not waiting a month for a replacement. smh
Edit: I am filing a complaint with the BBB right now. Considering small claims legal actions.
Edit 2: RMA just shipped. Seems the best way to get them to ship is make forum posts and send complaints to the BBB. Still very dissatisfied with the service
Edit 3: Received my product today. They "upgraded" me from a seidon 120v to a seidon 120m. Same thing, just a little quieter. Takes my 1 star rating of their service and raises it to a 1.5 stars.