I've been attempting to acquire a replacement front IO panel for a HAF X for nearly 6 months now. Told in the past by customer service that it would be "35 days." Enrolled and placed part on wish list. Sixty days later, no response that the part has come in. Calls to USA or Canada achieves long wait time only to be transferred to voice mail. Voice mails are not being returned. It looks like Cooler Master North America has become nothing more than a one man (or woman) operation. Does anyone know of a working method in which this part can be acquired without having to wait until the next stone age? Have a client willing to purchase the tower (and contents) for a pretty penny, if only the USB 2.0 ports were functional. Not looking for "work around" suggestions. Looking for a replacement part.