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Showing content with the highest reputation on 02/10/2020 in all areas

  1. 1 point
    I recently built a new system, which included a MasterLiquid ML360R RGB. A large number of the components, including the cooler, were purchased from newegg. One of the components, and I am being careful not to name the manufacturer, did not match the specs given by newegg on their product page. That is - the component that I received was exactly what I had ordered, but as I found out, the product description on newegg's site listed incorrect information as compared to the manufacturer's specs as listed on the manufacturer's site. When the component failed almost immediately, I contacted newegg and explained the bad info on their product description page. I was informed by newegg that they are not responsible for misprints, because they simply paste in the info given by the manufacturer, and if that info is wrong, then it is not a newegg problem, and I need to contact their supplier, not them. As it turns out, the supplier has the correct information listed, only newegg has the wrong specs... and therefor it is a newegg problem, and I need to take it up with them. Newegg refused to listen to me, and refused to go to their suppliers page and see the error for themselves. They also refused to help me, and instead sent me back to their supplier. I left a poor review, and cited the specific errors in the product specs. Newegg deleted the review. I left a second review, less critical of my customer service experience, but still listing the exact specs from the supplier as a caution to anyone who might make the same mistake I had. Newegg deleted that review as well. I still have a product that is demonstrably broken due to bad specs on newegg's site; they refuse to help me, and after two months, still have bad info on their site. Since they refuse to listen to their customers, I wanted to share their underhanded business practices with all of the suppliers that I purchased products from through newegg, and let them know that newegg is a toxic company with the worst kind of business practices. If they won't listen to their direct customers, maybe they will listen to their suppliers. Good day.
  2. 1 point
    Greetings Yesterday I purchased Masterwatt Maker 1200. https://goo.gl/photos/TieLHu5Gw4CKaMeb9 And whilst installation was a bliss and functionality is too, the software and control software is simply unacceptable. The Connect software on PC works, but crashes on empty field and some field called 60'S speed or something. Whenever I put my computer to sleep, the program shuts down and fan starts to blow at full speed. Also, the fan is horrible, why in the :) is it so loud? :/ even at lower RPM? And the mobile application doesn't work at all. I can't run it, it simply stays at first screen and than says that it can't connect to the device. I see the CM MasterWatt Maker on my phone, but I can't pair with it. Though, about the BT I don't care much. I do however care about modes. It doesn't remember my custom mode, everytime I wake up PC, or turn it on, I have to set it from scratch. Any clues? kind regards Bryan
  3. 1 point
    COOLERMASTER is utterly dissapointing I WILL NEVER BUY ANYTHING EVER AGAIN from this farce of a company
  4. 1 point
    support is a farsical mirage created by the cooler master team so that we buy their products thinking we can expect help when there'a problem, similar to food stamps in stalinist Russia, or the existence of political enemies in north korea.
  5. 1 point
    Suffering from the same issues. In every restart the fan kicks back on even if I have already set it to silent. I HAVE TO DO THE SAME THING IN EVERY RESTART... I will first RETURN the FAILMAKER 1200 and then start a SPAMMING CAMPAIN in YouTube, blogs and social media in order to make this an issue for coolermaster... Its a pity they should come up with a solution, even in the form of a startup script to offer support to us fail-ridden folks. I suggest you to do the same if you value your investments and dislike being SUCKERS...
  6. 1 point
    Suffering from the same issues. In every restart the fan kicks back on even if I have already set it to silent. I HAVE TO DO THE SAME THING IN EVERY RESTART... I will first RETURN the FAILMAKER 1200 and then start a SPAMMING CAMPAIN in YouTube, blogs and social media in order to make this an issue for coolermaster... Its a pity they should come up with a solution, even in the form of a startup script to offer support to us fail-ridden folks. I suggest you to do the same if you value your investments and dislike being SUCKERS...
  7. 1 point
    We are all the same, do not let this fall. What is needed for Cooler Master to pay attention to us? to be a famous youtuber? We have purchased one of the most expensive power supplies on the market and it turns out that it is super noisy and its software is reset at every restart. Well, I'm not satisfied. Cooler Master fix it or refund us the money !!
  8. 1 point
    I confirm this. After updating windows 10 to october update CM Connect does not apply settings on startup. It seems this software is not supported as it should be. So disappointing.
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  11. -1 points
    Welcome to CM forum . Hi Bryan . Please contact customer services , they will help you out . Issue ticket at here : https://account.coolermaster.com/LogOn.aspx
  12. -1 points
    Intel and AMD’s announcements of their next-gen Kaby Lake and Ryzen processors might have some of you wondering whether you’ll be looking at a total overhaul of your cooling and power supplies to accommodate the new chipsets and motherboards. Cooler Master, a leader in design and manufacturing computer components and peripherals, has already prepared for the launch of these CPUs so you can apply your existing CPU coolers and power supplies to the upgraded chips. Power Supply Compatibility Here is a list of Cooler Master’s power supplies currently compatible with next generation processors: MasterWatt Maker Series V Series GM Series New GX Series Air and Liquid Cooling Compatibility Virtually all of Cooler Master’s liquid and air coolers are compatible with Intel Kaby Lake’s LGA 1151 socket. For AMD Ryzen’s AM4 socket, any models lacking native compatibility can be adapted using an upgrade kit. Check the LINK for compatible models, and contact your local retailer or tech support to check for the availability of upgrade kits.