1 pointTell them u want all parts replaced. They sent it to me one by one so it took over a month :D.... It is not complicated but if u get ur faulty parts one by one like me u have to Always waste a lot of time in cable manament and stuff.
1 pointOpen a Ticket (took 2 days for me to get a answer). Had the same Problem u need a new top, front and a new pcb. Seems u got two old models. They changed a lot