I GOT IT!!!! FINALLY!! The support didn't help, just told me to return it (as always) which was not an option as I bought it in Bangkok and live in Australia. Anyway, there was another thread on this and the guy said he just waited. Well I have waited 2 months at least with nothing, when randomly, when my PC was turned off, the lights went red. I turned on my PC in hope but the lights turned off. I pressed right click and DPI but nothing happened. Then, in a last shot of desperation I pressed the DPI and the scroll wheel when the lights finally turned on to pulse mode. I then followed the instructions in the manual to change it to static cyan just how I like it. Now, for the red lights to appear I had to plug the mouse into the 'always getting power USB port' on my motherboard, so that when the PC was off the mouse was receiving power but no data. Most laptops and decent desktops have this port. It can usually be identified by a Lightning bolt next to the usb port. Hopefully this helps someone.