At the top of these forums, in the blue bar that says Technical Help, if you click on it, you will see its states
While you may receive technical help in these forums , Do not expect administrators or moderators to serve you directly. Instead, Please contact Cooler Master support at here
then provides a link for users to submit a ticket. While I disagree with your opinion and since its just that ...your opinion and not fact I won't bother trying to counter it. Regarding your "several" issues have you submitted a ticket yet or did you just submit a number of forum posts? If you haven't submitted a ticket yet I urge you to do so as its much quicker to get support there than posting in these forums. Good luck.