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Hi there. I currently have the Cooler Master MS120 and the keys H and N don'g work, not sure if there is other keys not working but i'll sort these ones first. I get no response from them whatsoever. I have updated the software for the keyboard using the download files provided by Cooler Master. I have also cleaned under the keys. I am not sure what else I can do. Has anyone dealt with this before or have any solutions? thank you

There have been multiple posts on this forum regarding the controller for our AIO's. This company has neglected to comment on the problem, essentially spitting the faces of their customers. "Plug in your CM device to get started" I'm now going to spend a few hours leaving the worst reviews for their products across as many sites as possible. No one should buy coolmaster products with this level of neglect and contempt for their own customers. Garbage company. Garbage products. Garbage customer service. No clear stance on anything, it's always just "contact customer support"

First of all hello guys ! I don't know where to post this to be sure to get an answer. I don't see a Master Liquid ML360R RGB section : only 120 and 240...Maybe someone could help me with this ? Then i could delete that post and edit a new one in the appropriate section. Secondly here are my issues, any tips or advice are welcome because the Cooler Master support is unreachable to me and i need to be sure of what to do when i'll still able to resend that aio to my seller in the appropriate delay if i needed to. I'm sorry for my bad english too, i hope it will be readable to you. 3 detailed problems: 1. Radiator always cold the 2 pipes always cold Noise of water and air stuck in the pump cover which pours into a pipe when I tilt my pc tower. I installed it two weeks ago, i did not forget to remove the plastic on the copper surface, with a dab of thermal paste* on the proc (*wich was on the same plastic bag as the screws..) i installed it. Nb:(Even before opening the container of the paste I noticed that it had flowed on the tube and in the plastic, so I applied the dough after removing the first dry ends). 2. At each start-up this aio makes a sound of water (quite strong) for 10-15 minutes which trickles into the cache above the processor (ryzen 3600x) for afterwards to continue but in drop mode and come back randomly. The pump is connected to the aio pump on an asus tuf gaming wi-fi x570. With the 3-pin cable using the reporter on a 4-pin port on the motherboard. The 3 120mm fans are connected to the fan cpu. 3. I tried several times to turn my pc gently on itself… When I tilt it slightly so that the outlet pipes of the pump are directed downwards rather than to the right and this while my pump is doing a noise of water blocked, suddenly I hear all the water pouring out as if we were filling a glass from our sink. 4. In one of the pipes, the one at the top (outlet to the right of the pump) I can feel the water circulating until the first half which rises towards the radiator at the top and then nothing. 4.1 For the bottom pipe (outlet to the right of the pump) I do not feel the water circulating ... 5. Desktop mode with all programs closed. Process temperature (ryzen 3600x) Values cpu = between 32 and 47 degrees which fluctuates from 10 to 15 degrees every second). Cpu Package: between 38 and 50 that fluctuates every 5 seconds. Stake : By launching a little greedy game, for 30 minutes yesterday my processor rose to 72c peak with an average of 62c .So i quit gaming.. My questions : Is this normal: 1. That the radiator is always cold? Even when I run a stress test the radiator does not seem to dissipate heat. 2. Is it normal that I do not feel the water circulating in the pipes (or just in the first part of one of the two (the one at the top, pump to the right? 3.This sparkling water noise seems to me to be due to blocked air? In addition, the 3 fans that accompany it make quite a noise from 40% of their speed exceeded. They activate in a loop every 20 seconds for 5 seconds on the desktop without doing anything. They accelerate, decelerate, in a loop. In Ryzen power balanced non OC mode except the ram (trident z neo 3600 mhz). Speed that seems mandatory to keep temperatures in reasonable areas below 50 degrees without doing anything. Just look at my wallpaper: '( Do I have to return the product? Is it defective? Dangerous? Is it normal operation: /? Aio placed at the top pipes down and on the pipes proc to the right no other choice (except left but too short) given the fixings provided ... Thank you for you time, have a nice day all.

Suffering from the same issues. In every restart the fan kicks back on even if I have already set it to silent. I HAVE TO DO THE SAME THING IN EVERY RESTART... I will first RETURN the FAILMAKER 1200 and then start a SPAMMING CAMPAIN in YouTube, blogs and social media in order to make this an issue for coolermaster... Its a pity they should come up with a solution, even in the form of a startup script to offer support to us fail-ridden folks. I suggest you to do the same if you value your investments and dislike being SUCKERS...

Suffering from the same issues. In every restart the fan kicks back on even if I have already set it to silent. I HAVE TO DO THE SAME THING IN EVERY RESTART... I will first RETURN the FAILMAKER 1200 and then start a SPAMMING CAMPAIN in YouTube, blogs and social media in order to make this an issue for coolermaster... Its a pity they should come up with a solution, even in the form of a startup script to offer support to us fail-ridden folks. I suggest you to do the same if you value your investments and dislike being SUCKERS...

The fans on my ML360R are very loud and I’m not sure why. It’s correctly set up so I am really unsure, anyone know where or how I can make it quiet, as that is the only other fans except my gpu in my case. Which is a lot more distinctive as it’s a 1070ti oc edition and sounds like an rc helicopter not the loud pulsing sound my ML360R is making.

My masterkeys pro L loses its RGB profiles every time my computer is booted up, or resumed from a sleep/hibernation state. After windows loads the keyboard functions to a degree- it shows the red RGB channel and I'm able to type- however I cannot edit RGB using keyboard shortcuts, change profile etc. Ive been getting around the problem by loading the Cooler Master Portal to flash my profiles back to the keyboard, but this is irritating as I have to do it every time my computer resumes from sleep. I've tried hard reseting the keyboard, deleting and reloading keyboard profiles, updating keyboard firmware and reinstalling the latest version of coolermaster portal all to no avail. Any ideas?

What if you put the software to keep the options when you press the "save" button? I choose the profile "Silent" and at each reboot of the system it returns to the profile "Default" ignoring my configuration.