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      AM4 Socket Support   04/24/2017

      Due to technical issues, the topic on "AM4 Socket Support" has disappeared. We apologize for any inconvenience this has caused and we are trying our best to have this topic back up as soon as possible.   As we read in the topic, there is a lot of discussion going on when the new brackets will be arriving. We can tell you now that the brackets will be ready for pre-order on our CM Store EU tomorrow and will be ready for shipment around the 16th of May.   You can continue the discussion in this newly created topic:     

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  5. Today
  6. Evening all. I am almost done butchering my door, then comes the 2 toned window. Hoping all will come out as I invisioned. If any are interested I'll post progress as I have the time ,(2 jobs and a family), anyway I was hoping for some help. I ruined the finish in a couple of spots and wanted to know if there was anything I could do for cover up or am I stuck with painting the whole door? Any help would be very appreciated.
  7. Yesterday
  8. you are welcome .
  9. UPDATE: Cooler Master has since sent me yet another supply, paying to have the defective one shipped back to them. This time, after confirming that they had in fact upgraded me to a slightly different model, (from Semi-Modular to Fully Modular) they bumped me back down to a semi-modular which is working perfectly. There was a brief hiccup as they sent it to a different customer at first, but we'll get to that... So ultimately, this insane episode had ended on a good note. I know this situation was not something either party wanted, so I want to take the opportunity to thank Mychal Cohn and Kevin Liu of the customer service department, as I worked with both of them to get this resolved and as Customer Service representatives they did their job extremely well, especially in the face of a situation I'm sure they were just as confused about as I was. They acted with empathy, professionalism, and above all like I was dealing with another human being and not a script, which is rare to see and should be commended. That said, having reviewed the situation of the last couple of months I think I've narrowed down the core issues that lead to this experience and I'm hoping my critique can make future experiences with other customers better, or even prevent situations like this in the first place. I'm going to try and break it down to its core components as best I can. There were three main causes leading to this issue, and they occurred in order. 1) The installation manual has misleading diagrams, indicating that all four screws are to be used when securing the power supply to the case, when in reality there are situations, like with my case, (Corsair Carbide 500R) where not every hole will line up with the holes in the case, and only two or three screws will actually be needed. This would not be a problem, except... 2) The holes in the vent grate on the back of the power supply are approximately the same size as the screw holes themselves, and the two types of holes are near-indistinguishable from each other when the power supply is actually placed in and flush with the case. The difference is so small that I did in fact screw into the grate the first time as well, as far as I can tell, seeing as the holes still did not line up even with this new supply I have. However, no damage was done to any crucial components, so it went unnoticed and worked fine for two years. Until... 3) Your new model, the fully modular V650, has the board inside the power supply flush with this grate, which has screw holes that are nearly indistinguishable from the regular hole pattern in the grate itself. This means when I went to install one of the replacements (the one before the refurb that blew out) the same way I'd installed the first one, damage did actually occur, destroying the supply. That's everything regarding the supply and its design itself, something I think could be addressed by tackling any one of these points. Either clearer instructions indicating that not every screw can be used on every case, smaller grate holes that cannot allow screws through, pushing the board away from the grate and giving it some room for user error, or even just color-coding the screw holes with a vibrant paint so they are more distinguishable when the black power supply is butted up against a black computer case. The first and last ideas are probably your cheapest options, and I think they would go a long way to making sure nobody makes the same mistakes I did. I'm sure there's plenty of people as dumb as me out there. Regarding your Warehouse There were some issues during the customer service process as well, and I believe they have more to do with the internal chain of communication rather than any individuals in particular. I can't speak with any clarity as I don't know how your offices were set up, but over the course of this process I was sent a power supply missing a vital cable, the wrong cable when I asked for it, a second supply missing said cable, a faulty refurbished power supply, and a replacement was sent to the wrong customer. Were it a single issue I'd chalk it up to a single individual's mistake, but this chain of errors leads me to believe that you may want to review your internal ticketing or organizational process. Since I can't critique that process since I don't know it, all I can say is that vital cables such as the PCI-E and CPU cables should be clearly labeled and distinguishable from each other in your packaging department, in such a way that as few boxes as possible can leave the warehouse without them, and that some form of computerized system to clearly pass instructions from one employee to another be implemented. From what I gathered from my conversations with Mychal and Kevin, it seems like quite a few things get passed along and handled via word-of-mouth, and while that kind of social environment in a company is a good thing, there should also be some form of concise, written ticketing to go along with it if there isn't already. Again, I can't speak to what does or doesn't go on at Cooler Master since I don't work there, I can only infer from my experience. Additionally, while I know you have a notice up about shipping delays, that notice has been up for as long as I can remember. At this point, I think it would be wisest to briefly explain why there are shipping delays at your U.S. warehouse. On our last call, Mychal gave me a very brief rundown and I had a much better understanding of the situation and as such my patience was extended even further. While I know it can be embarrassing to give an excuse to your customers, people are a lot more inclined to give you the leeway you ask for if you treat them like they're smart enough to know the details of what's going on. Simply saying, "please excuse delays" is vague and suspicious. Saying "please excuse delays, we're catching up with <insert issue here>" is a lot easier for anybody who works for a living to empathize with, and further fosters that feeling of working with a person and not a system. I understand very well that my situation was unique and not representative of the usual RMA process with Cooler Master, (I hope) but hopefully there's something here that helps your company improve its process and prevent things like this from happening in the future. As it is, as long as my PSU holds up for another couple of years I consider this done and things even. Thank you once again to Mychal Cohn and Kevin Liu for working with me during this extremely trying process. Cheers.
  10. 6 weeks and no response of any kind? Terrible customer service. Just terrible.
  11. So I opened a ticket on my Cooler Master CM Storm Trooper case, explained one of my fan wire's did not work for the giant top fan, stand-off's came so loose I had to bolt them in. My evo 212 came with a chip in the heatsink that 1) Either killed a Cooler Master Jetflo and a Sickleflow. 2) The sickleflow came DOA, Jetflo died within a few month's. My top fan is dying (from being connected to the spare fan port that uses the front panel, which at top speed shut's it off completely. I replaced the heatsink of course for the measly amount, left the stock fan on it, but the (at the time) $200 case is another story entirely, especially after all the failure's. I take partial blame for not being able to read an upside down reverse serial number and getting it wrong. But no response to tell me that, no response at all past the first. I'm not so mad about the hardware as I am at being completely ignored by a company who has come extremely close to destorying my $1700 (give or take a couple bucks) build when so much has went wrong. I felt the need to share before I go put in another ticket nearly a month later and see if I can't get some support. If I do maybe i'll feel the need to come back and explain what went wrong. I'm more insulted than injured by the soon to be cost, I got the same ignorance on Amazon over the fan's (of course it IS Amazon, not the place for PC part's) I'd love to add media, but I havn't bothered to clean off the OLD heatsink yet...though I will if they ask. Cleaning the new one and my I-7 was enough for me for awhile.
  12. How coincidental, I create the above post and within hours my support ticket is solved. Cooler Master support, I'm sorry I had to post in a public forum to get a very simple question answered. I love your products and hope this isn't the norm when someone needs support. Thanks for answering my question.
  13. Hello, i have a problem I would put a Ek XE 240mm in the Mastercase maker 5t but this radiator is thick (60mm) and the case support as long as 40mm. But i could put ek radiator XE in frontal position? Thanks, Simone P.s sorry for my English, But i'm italian
  14. Last week
  15. I submitted a simple question about installing a CPU cooler as a support ticket in early June and it has never been addressed by tech support. Anyone else experiencing this?
  16. First off, if this is in the wrong section of the forum, I am sorry. New here, and new to this type of PC. I need anyone's assistance in finding wireless network drivers to download for this CoolerMaster series. According to the Device Manager, I don't have any means of connecting beyond using an Ethernet cable. Also, this is a hand-me-down, so I don't have any CD that might contain the driver software on it. Please help! Thanks!
  17. This is how i have now because the pump makes pressure on the left ram and i can plug it in.. i was wondering if i can invert the cooler upside down so the pump be on the left side. thank you.
  18. Great cooler fan Just wish I wasn't interrogated like an episode of Law an Order Just for a replacement Universal x mount lol
  19. Welcome to CM forum , Hi Narciso can you share some picture?
  20. Hello guys, so i'm having a problem. The pump from the cooler is very big and i can only use a slot of ram, i only have 2 slots of ram because i use mini itx board. So the question is, can i turn upside down the pump of the 240? that way i would have spcae for the other ram
  21. Hello People As a happy user of my mizar mouse it finally came to the moment when her glorious days are nearly coming to the end. I notoce recently my "click" buttons started to works much heavier and it's slowly more uncomfortable. I have this one for some about 2 years, but i don't think about warranty (even if i can find my receipt xD). As you can see on attachments there is a rupture on the left button, but still funny is the right button is the a lot more "heavier", left seems fine for 2 years. I found microswithes working really good, so it only comes to this mouse case/material. Anywa I just wanna know if there is a possibility to buy some spare parts for this one or maybe you have some other nice idea. I'm from Poland, so buying new device is always pian, because of our prices (screw our currenmcy ) Thanks for any reads and have nice day.
  22. Hi Has this issue ever been sorted out? (It worked at first) But now... I am having pretty similar issues with the mouse and software My PC Specs : Operating System: Windows 10 Pro 64-bit (10.0, Build 15063) (15063.rs2_release.170317-1834) Processor: Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz (8 CPUs), ~4.0GHz Memory: 32768MB RAM DirectX Version: DirectX 12 Card name: NVIDIA GeForce GTX 1080 Manufacturer: NVIDIA Chip type: GeForce GTX 1080 Monitor Name: DELL SE2717H/HX(HDMI) I tested it on another system and the issue started again today, but it was an inferior system Please get back to me soonest.
  23. Yeah, I was awaiting their response to my ticket, filed. I contacted online chat, again, however and they said that since it is out of warranty, there is nothing I can do… it's a paperweight now. If I stick with liquid cooling, I may get a Corsair since it has a 5-year warranty.
  24. and start to assembly the hardware
  25. An intruder has reached me
  26. Hi Ankit. have you solve this issue? I'm having the same problem. it was few mm too short, the clip wont reach other bracket.. i've issued a ticket and a rep has replied, he(she) said that i need to push very hard , well it even not reaching the other bracket thanks
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