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    • CM Nick

      AM4 Socket Support   04/24/2017

      Due to technical issues, the topic on "AM4 Socket Support" has disappeared. We apologize for any inconvenience this has caused and we are trying our best to have this topic back up as soon as possible.   As we read in the topic, there is a lot of discussion going on when the new brackets will be arriving. We can tell you now that the brackets will be ready for pre-order on our CM Store EU tomorrow and will be ready for shipment around the 16th of May.   You can continue the discussion in this newly created topic:     

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  1. Past hour
  2. Hello, Thanks for the quick reply. Do you know the small pins on the backside of the panel that go inside the holes of the metal frame so the front panel holds onto the body? All 3 of those broke on one side of my front panel so it cannot attach to the metal frame anymore. I'd gladly appreciate the last of the Force 500 front panels. Can you please pm me or can i pm you to sort out the details on what i need to do for that?
  3. Today
  4. Hi Shane , please issue ticket , customer services will help to solve this issue .
  5. Same problem here i ended up forcing it on. Ive ordered a new cooler and its not cooler master. Very disappointed
  6. Yesterday
  7. featured on Mnpctech fanpage,
  8. again and go test this and i pin point you to the error you see the screws places are square not rounded and the rounded screw will not fit or enter in that hole . test it and see this might be the rounded shape you need
  9. hello i want cooler master to consider this as feed back to them just to advance in their products engineering even that the issue i had will make me decide never to purchase a cooler master product again ever the story : i was so happy to buy my new 1080 evga ftw and was having a party night by unboxing installing ... but at this point cooler master engineering team, decided to fail in a very simple task .. all i wanted is to put the screws in the case to attach the vga but i failed .. after 4 hours of trying and putting my fingers to severe pain and pc into risk of damage i have to insure you that your team has not tested or tried to install a vga card not even once on that case .. i have gave up on trying and my life is ruined .... but one last stand here .. fair well cooler master i will never return its a good case but the vga slots are in shape of squares and rounded screws dont fit in them
  10. There is not really a yes or no answer to this. If something were to happen (knocks on wood) with your AIO - you can contact our support team and they will start an investigation and handle it from there. (We do sometimes get claims of damaged components, but when we tested the whole system, nothing was damaged)
  11. Not sure what exactly is broken on your Force 500 front panel, but I did check here and found 1 panel in our RMA department. It is used + has some shop branding on it, but if you want it, I can send it to you, free of charge. Also, the N300 panel does fit on the CM Force 500 body, but you'd have to replace the I/O panel too
  12. Can you please provide a picture for us to better judge it?
  13. No, that cooler will not get the AM4 bracket More details here: http://www.coolermaster.com/amd-am4-ryzen-compatability/en/
  14. I bought mine on aliexpress, those are from acrylic. But you can buy them from different vendors/shops and different materials
  15. Hey~o it gets better and better! .........Because CM declare your shipping costs as package value (yes I don't know why) there's a nice surprise VAT charge at customs upon release! I might get my bracket today........might..........but for a shitty piece of metal this has been more effort - and cost - than I can fluffing excuse one lifetime. I'm terribly excited to find out if this cooler I bought now MONTHS AGO actually works or not the hard way! [EDIT] I managed to squeeze one out of my retailer (after they tried giving me the airbracket again first) so I very politely told UPS to fluff off with their additional charges. CM Live chat at least claims I'll recieve a full refund, which....will be nice........if it happens. The dangers of getting too hopeful O_O
  16. Alphacool Eisblock XPX cpu
  17. Greeting, Okay, here's a bit of a tricky question. I broke my Force 500 front panel and new ones in the CM store are out of stock for several months now. I doubt they will get restocked and i don't want to wait longer before replacing it since there is a lot of dust collecting in my chassis now. So what i found so far is that the Force 500 and the N300 might share the same exact metal frame and a N300 panel could fit on a Force 500 frame if i exchange the USB and I/O module to the N300 versions along with it. I don't have both cases so i cannot verify it right now. Has anybody tried fitting a N300 front panel on a Force 500 case so far? There are currently 3 options for this: 1. Ordering a N300 front panel, N300 USB module, N300 I/O module and replacing it with the ones on my Force 500. Cost: 39€ Problem: The total cost of the items would be around 39€ including the shipping whereas buying a new Force 500 case locally would cost less than that. A new N300 case would cost me 42€. No guarantee it will even work. The N300 USB module is out of stock too, might never restock. 2. Ordering an whole new N300 case, extracting front panel, USB and I/O modules manually from that case and fitting it on my Force 500 case. Cost: 42€ Problem: No guarantee it will work, at least i have a whole N300 to fall back to, if it doesn't. The reason i don't just keep the N300 as it is is because of it's design flaw with the opened top panel. The Force 500 top panel is preferable to this. 3. Waiting for the store to restock on Force 500 panels which are far inferior to the N300 panels in my setup. Cost: 27€ Problem: Might never happen. Dust keeps collecting in my case until then. The N300 front panels are superior. So in my ideal setup i'd have the Force 500 frame, side panels, top panel and the N300 front panel. What would you suggest? Any other options you can think of? I also opened a support ticket so maybe the CM support can clarify the compatibility of the front panels. Have a good day.
  18. Last week
  19. Why is it so hard to find these in the U.S.? I've never come across a CM product so hard to get a hold of.
  20. Yup, 3x intakes in the front. I have the combs that came with the CableMod cables, but they still looked..... unstraight/ugly? Not to mention they kept fraying the cables so I just didn't use them. I originally wanted to paint the combs either white or black. I'll check them out!
  21. I bought the non RGB version because I like the pure white and RGB version that aren't RGBW have a problem showing white light without some tint. Problem is that the white non-rgb version I bought have a blue tint, are all versions that way or have gotten a weird one? The problem is with the led it self because if I remove a cap and put a flashlight behind the cap, it imens a proper white light.
  22. Cooler Master is probably my favorite brand at this moment. I own the Mastercase 5 (which I gradually upgraded to a Mastercase Maker 5), a Masterkeys keyboard, a Hyper 103 and a Cooler Master PSU. All of this brand's products have been rock solid and completely reliable as far as I can tell. Recently I have been thinking about purchasing a AIO water cooling unit, and naturally, I'm tempted to go with CM. However I found some worrisome paragraphs in CM's warranty statements.: My question here is: What happens if, by no fault of my own and within the warranty period, a liquid cooler fails and leaks onto some of my other components? Will I get reimbursed for the damaged components? Thanks in advance! -Poondor.
  23. Hello there. Is there any chance to release an AM4 upgrade kit for the Gemin II S524 cooler? Thanks xD
  24. Tks for the comment Igor Below, I try to make a water cooler case with the water cooling system integrated. Left Side Frame GPU Right Side Frame CPU I´m glad someone like my project tks Igor!! Regards Paulo Reis aka EvilPT
  25. That is a very nice build You are running with 3x intake on the front I assume? Can I recommend some cable combs to finish the build? (there are various materials & sizes to choose from)
  26. Let me link the answer from reddit here
  27. Alphacool Eisblock XPX cpu
  28. Happened to literally every key. But the keyboard did not work. I realized that might be the issue so before I sent it in I tried fn + F5 and the keyboard then killed its lights and the USB was not recognized. Got the RMA back after multiple conversations with Customer support and it took 2-3 weeks to get the keyboard just to get the wrong switch after I was promised I would get Browns . Typing on Reds.
  29. Hey Simon. I am currently typing to you on a Masterkeys Pro S. I won one from a twitter giveaway at a Robotics World Championship and was shocked when the USB would not recognize when I got home. I had to fill in an RMA request to get a new one. I also have a 750 watt psu but I promise its on the keyboard. Do not get your hopes up, but some of the CM staff are so nice that they might even upgrade you to a mechanical Masterkeys Pro. However do be VERY persistent as my was put on hold for weeks and didn't change until I talked to customer support to question why it wasn't shipped. I am kind of mad because I asked for them in the comments to send a replacement with Cherry MX Browns and I was promised by a Customer Support Rep that they would switch them but I am typing on Cherry MX reds . Best of luck!
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